[temujin77]

What happens when TruBenz sends you the wrong part

What happens when you order a part to install on your car and only to find out the parts does not fit perfectly? What do you do while you're trying to figure out what to do next? Axio has the perfect solution for you, go to CougarDB and click on the links in the latest news item

 

[Frank]

Nice, but I was hoping to see the part go flying across the neighbor's lawn somewhere in the video

 

[temujin77]

I think that'd be in the next video if TruBendz sends a replacement and it still doesn't fit

 

[Frank]

They messed up on my last exhaust too... one of the pipes was flared on both ends when it shouldn't have been. I ended up having a shop flare one of the other pipes a little more to compensate, and Josh from trubendz reinbursed me for it. It never fit exactly right though... the first exhaust I got from them was much better.

 

[MaStaMooN]

This pipe was just missing an o2 bung.. So John is going to have it modified at a local shop and Josh is going to reimberse him. Atleast Trubendz makes right when they were wrong.

 

[Axio]

Na, i sent it back. It would take me longer to find a shop to do the work than if I just sent it back.

Atleast Trubendz makes right when they were wrong

Definitly true. I got an e-mail response right back. I e-mailed Josh Sunday night, got the response back on what to do to make the wrong right, and had the pipe shipped out this morning. Awesome customer service. :thumbsup:

 

[MaStaMooN]

Ah, you changed your mind.. Now I sound like an ass!! haha