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you need to buy a tool, wal mart usually has this tool, try pep boys or something if that doesn't work. Cost like 5 bucks. Some people have been able to use coat hangings..... you need to push the tool or coat hangings into the 4 holes on the unit while you pull on it and it pops out.
Good luck
Mike
 

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ford also sells them for $25 if you cant get them at your local auto parts store
 
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