Custom Cougars.com LACKING!!!

1768 Views 33 Replies 19 Participants Last post by Saleen Cougar, Dec 16, 2005

RevItUp

Discussion Starter · Jul 23, 2005

I bought the Buddy club 2 Kit, and F1 Fenders from customcougars. I paid for them on June 14th, he told me I would have everything by the end of the month. Its now July 23rd and I dont even have a Tracking Number! Now how pissed would you be? I have emailed him numerous times for a tracking number and Im getting no response. I try calling him several times and get a machine telling me to call back later. Im getting very frustrated. He tells us that his customer service is alot better? Stop working on your website and get your [censored] done.

So he charges my card right when he get the number but sure as hell takes him time trying to ship this out. What can I do? Some one help me out here.

Misc things

Thanks for your payment Will get your tracking number within the next few days. June 16th
"You will definatly recieve your items by the end of the month." June 17th.
"The container is being unloaded as we speak. " Friday July 15th.
"Will have your tracking Number tomarrow at the latest" Friday July 15th.

Paid June 14th.. its now JULY 23rd!!

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Daywalker7VII

· #2 · Jul 23, 2005

Welcome to the club. I've ordered 2 bumpers from him and they both took about 2 months to get to me.
I ordered both bumpers over the phone and specifically asked if theese items were on backorder, he said no.
I would wait 1 week between calls and ask about a shipping number, never got one. It finally took on both ocassions for me to call the owner of the shop to which I was having the bumper shipped and have him call. After that I got some results.
There are certain places that only seem to care about you if you have a sponsored or show car, CC is one of them.
I would suggest that you go to Krazy Kustomz from now on.

Mitch

· #3 · Jul 25, 2005

Yea im in this boat also. I also ordered the buddyclub 2 like 3 weeks ago, its an insurance claim and yadda yadda, im driving a rental 20$ a day, and its b.s.

Daywalker7VII

· #4 · Jul 25, 2005

and don't even think about trying to cancell your order and go with someone else. He is known for really screwing people on that kind of thing, like keeping most or all of your shipping cost.

customcougar05

· #5 · Jul 29, 2005

I had the same problem (with an insurance deal on top of it), and the shop who does my work made a "friendly" little phone call letting him know to cancel out order or he would have lawyers knocking at his door within the week. I got a front bumper from another company within the week.

eric123456

· #6 · Aug 8, 2005

i ordered my sidemarkers from there 2 weeks ago and still waiting on a tracking number.

CreativeCompactsCom

· #7 · Aug 11, 2005

All products have shipped.. Backorders occur all the time this time of the season cause alot of our younger customers are rushing to get their cars done before they go back to school... CustomCougars.Com is not lacking... the manufacturers are lacking big time...

StangKiller

· #8 · Aug 11, 2005

Originally posted by: CreativeCompactsCom
All products have shipped.. Backorders occur all the time this time of the season cause alot of our younger customers are rushing to get their cars done before they go back to school... CustomCougars.Com is not lacking... the manufacturers are lacking big time...

That is BS, if the item is on backorder or not even in stock, the manufacturer will tell you that. CC just doesn't place the orders when they are supposed to and even worse will lie and say they did.

I ordered my first clutch through CC and he said he ordered it. I waited two weeks, nothing. I called and called. Finally I called the clutch manufacturer and they said that no order was ever received. They shipped one out overnight, free of charge and now I get a huge discount (50% off retail and free shipping) from them when I call and order direct. From what I hear they will not even sell to CC anymore after that incident. CC is just a bad company all around. If I had the capital I would do what he is doing with better CS and probably make more money.

CreativeCompactsCom

· #9 · Aug 11, 2005

Please enlighten me on the clutch company you are referring too...We still sell and stock clutches on a daily basis... Competition Clutch, Clutchmasters and Spec... We no longer sell Vitek Clutches because they have discontinued all clutches while they redesign their company.

Make sure you come to these boards with FACTS or you will quickly be set straight with facts. I have no time for lies about our company which has never had such a situation with a clutch in our 5 years of business..

StangKiller

· #10 · Aug 12, 2005

Oh, you have not. Clutchmasters, stage 3 clutch. Mike Kleffner. I ordered the clutch last year. Since than I have ordered 3 clutches from them. A stage 4 and 2 stage 3's.

If you do not remember, that would be convenient. I ordered the clutch and called you because you said you would order it right away. On and on, 2 weeks and nothing from you. I called Clutchmasters and they said you had never placed an order for one. I give them my name, address and other info and they state that they could push one out in a day if needed and overnight it to me. The owner was not too happy to here that I had placed the order through you. Since than when I order my clutches I have been paying about 40% less than what you had quoted me and they don't charge for shipping.

So do not call me a liar, I just didn't want to name names. Do not blame other people on here because you have bad customer service. First you might want to have someone answer the phone on a more frequent basis, maybe more than once a week. Second, you might want to be honest about when a product is ordered and when it is supposed to ship. Ah, you have had this company for how long and have always had this problems, seems like you just want peoples money, but get them thier [censored] when it is convenient for you.

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CreativeCompactsCom

· #11 · Aug 12, 2005

Out of all the clutch companies we distribute... Hearing you say Clutchmasters is soooo Funny...Did you know my entire shop is sponsored by Clutchmasters? I also bet you know that the owner of Clutchmasters doesn't even work at the office nor does he take phone calls. Why? Cause his son Travis runs the operation. On top of that... If you call Clutchmasters at You can't even ask for Travis because he is at a totally different building. Be my guest and call... I have a great relationship with the Owners son (Travis) and have spoken and met with the Markerting Director several times, (Lewis). Clutchmasters has absolutely nothing against our company, if anything they support us more than others. My lead mechanic at my Retail shop is the Crew Chief for Team Clutchmasters Honda Insight Drag Team. You can even find me in the staging lanes at all the NDRA Events helping get the Insight and Integra ready to make record setting passes down the track...

On the other hand, I will not deny the company has had phone issues. However great leaps have been made to make it better for the customer. We have implemented a toll free 1-877 Number. We also have a sales crew that will begin answering phones as soon as our new retail location is finished. In the past the phones have lacked because of being the only person to answer them and then second having to be on travel most the week for venues across the US. When this business began over 5 years ago, I remember not even having a phone number and all communication was done via E-mail. Believe it or not their was less complaints then...

CreativeCompacts.Com will do whatever it takes to make our customer happy. However we are still unable to please every single person. With over $100K of instock inventory, we are able to tell the customer if we have an item instock. If we have to drop ship, we can provide an eta based off what the manufacturer tells us. Manufacturers aren't always right either, however its always going to appear to be our fault. Here is an example.... Freedom Design Strut Bars... my shop is about 35 min from their headquarters... I have 50 Strut Bars on order since Early May... It is now August 12th, they told me the bars would be here on or about August 7th... When I spoke to the owner on August 8th, he told me another 30 days, pushing it back to the middle of September.... What has our company done? Simple.. contacted customers who are currently on backorder, advised them of the new timeline and encouraged them to cancel the order for the bar till it becomes available. One thing you have to remember as well as other members of this board... You mentioned capital earlier in one of your posts.. CreativeCompacts.Com does not need your money to get a product ordered if we do not have it instock. Half the time we are unable to even drop ship a single item. We order in bulk and ship per order that comes in. We have stocking inventory unlike some of the shops on this forum which are run out of a college dorm.

Thanks
James

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TEZZENCOUGAR

· #12 · Aug 13, 2005

ok. cc, i have tried to order parts from you guys via phone and have had no answer. i was just wondering, is it quicker or easier to order online? but then a person doesnt know if the item is in stock or not. i just need the parts, all else aside.

thanks.

StangKiller

· #13 · Aug 13, 2005

I never said I spoke with the owner, I spoke with the guy that answers the phone and he just looks up my account. As for you spending so much time at venues and what not, maybe you should think about less travel and more customer service. Personal I don't like the way you do business.

And second, if you don't need our money to place an order. Why do you charge people for items before they ship? And you can say you don't, but the two times I have ordered the card was charged immediately and the parts took alot longer than that.

And if you can't keep track of your stock at 100k or 1 million you would be a bad company, so don't brag about it.

I just think you are a bad company; that is my opinion, whether you know people or not.

wadespencer99

· #14 · Aug 13, 2005

Originally posted by: CreativeCompactsCom
Here is an example.... Freedom Design Strut Bars... my shop is about 35 min from their headquarters... I have 50 Strut Bars on order since Early May... It is now August 12th, they told me the bars would be here on or about August 7th... When I spoke to the owner on August 8th, he told me another 30 days, pushing it back to the middle of September.... What has our company done? Simple.. contacted customers who are currently on backorder, advised them of the new timeline and encouraged them to cancel the order for the bar till it becomes available.

Hm. I'm supposedly number 1 on that list...I ordered July 1st. You haven't contacted me at all to tell me of the delay. I only learned of the original delay by calling you after three weeks went by with no strut bar.

I understand a manufacturer delay and all that, but at least a phone call or email would be appropriate.

azbobbybooshay10

· #15 · Aug 13, 2005

I think James = PWNED in this thread.

On a lighter note, James, were you at NOPI Phoenix? I remember watching that Clutchmasters Insight quite a bit when I was there (both Sat & Sunday). I wish I'd have known who you were, or else I would have dropped by and introduced myself.

wadespencer99

· #16 · Aug 13, 2005

Bobby....get the [censored] out of this thread.

Every single thread on NECO doesn't need your unintelligent input.

ignernt

· #17 · Aug 13, 2005

Don't you know, Wade... Bobby is the John Madden of NECO. There's an intelligent conversation going and then all of a sudden, "Pow... tough actin' Tinactin!"

CreativeCompactsCom

· #18 · Aug 22, 2005

Legal action has now been taken care against RevItUp. Guess shipping a person the product they have ordered is not good enough. The kit has been sitting at the Freight Terminal since August 5th and Customer just set up an appt for delivery for tomorrow Aug 23rd, however has filed a chargeback against CreativeCompacts.Com. At this time Customer has setup appt to take delivery of the kit, and their $600 on the chargeback. Upon talking to the customer today, RevItUp, he stated he sold his car over a month ago when he contacted us on July 29th asking us to ship his fenders seperate.

rastaman

· #19 · Aug 23, 2005

Originally posted by: ignernt
Don't you know, Wade... Bobby is the John Madden of NECO. There's an intelligent conversation going and then all of a sudden, "Pow... tough actin' Tinactin!"

:rofl::rofl::rofl::rofl::rofl::rofl::rofl::rofl::rofl::rofl::rofl::rofl::rofl::rofl::rofl::rofl::rofl::rofl:

i have tears in my eyes rite now....

:rofl::rofl::rofl::rofl::rofl::rofl::rofl::rofl::rofl::rofl::rofl::rofl::rofl::rofl::rofl::rofl::rofl::rofl:

rbls4ever

· #20 · Aug 29, 2005

Originally posted by: ignernt
Don't you know, Wade... Bobby is the John Madden of NECO. There's an intelligent conversation going and then all of a sudden, "Pow... tough actin' Tinactin!"

thats some funny ass sh!t. that made my freaking day. lmao. i could just imagine that ass clown now......

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