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Discussion Starter · #1 ·
I tryied to install my new UIM but the little gold peice that comes off it by the TB was snapped off..
Must have broken during delivery..

what course of action should i take?

Email CustomCougars? or UPS?
 

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Call UPS ASAP!
 

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Heh, search of the same topic title and you'll most likely see mine on the top of the list. Mine broke during shipping as well, but I just didnt feel like dealing with making a claim with UPS, or trying to send it back to the seller accusing him of packing it wrong. So this is what I did...I followed the advice of a few NECO members and started making some calls. I found a hot-rod shop near where I lived and took it in to have them take a look. $40 and less than 30 minutes later they had pulled out the broken piece, pressed in a new tube (which they bent the same as the orig.), and ensured a perfect seal with some JB Weld around the seam. VOILA! Its a LOT less stressful and a LOT faster than trying to get UPS to pick up the claim or have to ship it back to the sender for replacement. Give it a try if you like!

-Cale
 

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Originally posted by: C4L3
Heh, search of the same topic title and you'll most likely see mine on the top of the list. Mine broke during shipping as well, but I just didnt feel like dealing with making a claim with UPS, or trying to send it back to the seller accusing him of packing it wrong. So this is what I did...I followed the advice of a few NECO members and started making some calls. I found a hot-rod shop near where I lived and took it in to have them take a look. $40 and less than 30 minutes later they had pulled out the broken piece, pressed in a new tube (which they bent the same as the orig.), and ensured a perfect seal with some JB Weld around the seam. VOILA! Its a LOT less stressful and a LOT faster than trying to get UPS to pick up the claim or have to ship it back to the sender for replacement. Give it a try if you like!

-Cale
That sounds like a good idea. I work for UPS and do sometimes the damage claims and if it doesn't meet a LONG LIST of different things (ex. Even if you bought $200 worth of insurance on something and it broke doesn't mean u get a new one. Most of the time it goes back to the sender and you get a refund from them.) I wouldn't waste your time with UPS and claim b/c it isn't fast!
 
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