[tank20lxa]

Well, I took my car in for the Third time concerning the battery light coming on at 4500+ RPM. Well they told me and I quote, "We can't find anything wrong with your car Mr. Ave-Lallemant, we did notice that the battery light did come on at higher RPMs".

Me: "You mean to tell me that there is nothing wrong with my car, but the battery light still comes on at high rpms?"

Dealership: "Yep"

Me: "Don't you think that there is something wrong if the battery light is coming on?"

Dealer: "We can't find anything"

Me: "Let me talk to the manager of the service dept."

Dealer: "I am the manager"

Me: "Are you going to fix the problem?"

Dealer: "There is no problem"

Me: "Bullshit, why the F*&k does the GD battery light come on then?"

Dealer: "You will have to calm down before I call the police"

Me: "Let me call the police cause you are raping me"

Dealer: "You will have to calm down, we found nothing wrong with your car"

Me: "Let me call up to Dearborn real quick and we will get this whole thing straight"

Dealer: "Dearborn?"

Me: "Yep, Ford World Headquarters. BTW What is your dealership number and your name?"

Dealer: "Why?"

Me: "Because I am going to report you to not only FMC, but to my car club NECO and to every other person I meet on the street, your service sucks. You know there is a damn problem but you won't fix it. Personally, I think it is because my waranty is about up and you want to charge me for replacing it when I came back and my car is royal screwed up. Another thing, I leave for my vacation on Friday, if my car breaks down with my fiance and my son in it, you will not have to worry about paying your bills or anything else."

Dealer: "Why is that" (Snotty voice)

Me: "Because I am talking to a dead man"

Dealer: "I am calling the police"

Me: "Call them"

(10 minutes later)

Dealer: This man threatened my life

Officer: Did you threaten his life

Me: Yes I did

Officer: Why?

Me: He threatened the life of my fiance and son by refusing to fix my car when there is a problem that he admitted is there.

Officer: I guess I am not following

Me: My alternator in my car is going, He refuses to fix it, I am leaving for Disney on friday, if the alternator goes on the freeway, my car quits, and some semi hits me injurying my son, then Yes, I will be back here to handle this SOB

Officer: Calm down Mr. Ave-Lallemant

Dealer: We never refused to fix his car.

Officer: will you fix his car if there is a problem?

Dealer: We will, but not under warranty.

Me: Fix the damn thing, I will get my money back one way or another.

Officer: Mr. Ave-Lallemant, You can't go around threatening people ...... and when your vehicle is done, come back and pick it up.

Me: Fine, but I am still calling Ford about this Bastard.

Well after 6 hours, my car was fixed. Cost me 457.32 for a new alternator. Needless to say the problem with the battery light is gone.

Lastly, does anyone know the complaint line for Ford Motor Company? I have been looking all morning for it.

P.S. Don't ever go to this dealer, they treat you like ****.

 

[PuckPuck]

check the FAQ section. I posted the numbers there a while ago.

 

[Guest]

Sounds very familiar. Same kind of crap I've been putting up with from my local Ford L/M dealer. I tried calling the Ford "Customer Service" line to complain..all they do is call the dealership and let them know you're complaining about them. Doesn't help a whole lot from what I can tell, other than the complaint gets put on file.:disgust:

 

[Guest]

so you guys said a lot to each other then... jk, that sucks man, i hope you have fun at disney.

manan

 

[DrewDawg]

I could have used you today with my sunroof. My service manager didn't put up any fight at all, which sucks. It was pretty much the same conversation, without all the death part of it.

Why does Ford service suck so bad? I'm really considering registering FORDSERVICESUCKS.com and posting all this stuff over the net.

It's getting bad folks, real bad.

 

[ov3n]

its not ford's fault. its the dealers. dealers are not owned by ford.
its the owner of the dealers that sucks, not ford.

 

[monogodo]

I just took my Cougar in for some warranty work last week, and the dealer fixed it, no problem. I told them I was bringing it in for the battery cable recall, that the center console was loose, the carpet in the trunk was peeling off, and that my dash lights and headlights flickered. They installed a new battery wire harness, re-attatched the carpet, tightened the console, and re-wired the alternator. I haven't had a problem since. I took it to John Eagle Lincoln-Mercury in Dallas. Previously, I'd taken it to David McDavid LM in Plano and Bankston LM in North Dallas. DMcD was horrible. Bankston "couldn't find a problem." So it's the dealers, not Ford/LM.

 

[tank20lxa]

I whole heartedly agree it is the dealer not Ford. The dealership I went to was previously Mel Farr L/M, but do to his fiasco with Ford, the dealership is now L/M of Dayton. When it was Mel farr the people treated you respectfully and always wanted to know what I heard if anything about the cougar that might help them. Now that it is under new ownership and 90% of the old crew is gone, they are complete pricks. While I was there they told one lady that the vibration in her car was due to her not rotating the tires. She went out to her car and brought in every receipt from them where they had supposedly rotated the tires. She got the same treatment from that guy as I did. I gave her the Ford Customer Service hotline number as well. She said she would be calling. Maybe that dealership will get the idea soon.

 

[DrewDawg]

Wait a second here! For everyone that says it's not Ford, it's the dealers...did Tank call ford and *****/moan/complain?? What did ford say? It's been my personal experience (sunroof) that Ford stands behind their "technical services and specialists" and "what they say goes".

These dealerships are not OWNED by FORD, but they still have to play by Ford's rules. I'm sure if you called for about your alternator which you could argue is part of the drive-train, and hence under warranty...Ford will fix it. This is really pissing me off that Ford doesn't want to stand behind their products.

I've taken the car to 3 different dealers in my area. All of them told me the same thing..no one wanted to fix it..and Ford is standing behind the dealers..

 

[tank20lxa]

Yes I did call Ford Customer Service Hotline. I have an extended warranty on my car called EasyCare. I sent them the bill, I should get back all but my $100 deductable for the work that was done. The customer service rep I talked to said that they would call the dealer and file the complaint. That is all I wanted.

 

[Guest]

Hey, I say Good for You for standing up to those capitalist, pig-headed bastards! My dealer is not as friendly or helpful as he should be, and I'm coming to the end of my rope with that bunch! The next time I go up there and they SCREW me, I'm going to *****, and I'm going to be known around there as 'the mean one', and every time I show up to get my car serviced, their blood will run cold, but at least they'll get the work done right, and done fast, and won't give me no lip!

 

[Frank]

That's messed up. How many miles do you have on your car?

 

[Shelly1]

I can tell you for a fact that it is the Dealers and not Ford. I was having problems with my dealer and a certain person who works for Ford (who is a member of this board, but I won't mention any names) came all the way here to Cincinnati, Ohio to personally look at my Cougar. You know....I have had GREAT service from my Dealer ever since.

Thank you to that Ford Rep!!!